RESEARCH ASSOCIATE

Research Associate
Marketing Operations New Delhi

The Team : Marketing Operations (MO)

The Marketing Operations (MO) team is an operational arm of Chegg Marketing and is critical to its success. The team is involved in acquiring customers through multiple marketing channels like organic search, paid search, email, social, affiliate, and display. Going beyond customer acquisition, MO participates in analyzing students' behavioral trends to enable better business outcomes. The team also monitors and assesses the industry landscape to generate actionable insights. 
The Role : Research Associate

The position is in Chegg’s Delhi office. The individual will be responsible for understanding, analyzing, and codifying knowledge gained from qualitative and quantitative research. Over time, the individual is expected to develop and demonstrate expertise in their domain, working independently with stakeholders.

You are proactive, organized, precise, care deeply about data integrity and accuracy. You approach problems with a creative mindset and collaboratively. You are also an excellent communicator. In this role, you will act both as a partner and support to business leaders across functions, business units, and products.

The Responsibilities:

Research Associate supports a range of projects and contributing to Chegg knowledge base. A tenured Research Associate is also expected to work directly with stakeholders and assist them on ad-hoc requests related to product development initiatives. The work involves (but is not limited to):

• Conducting secondary and primary research for delivering knowledge projects
• Knowledge of the fundamental primary research methods (qualitative and quantitative). Able to integrate quantitative data with qualitative findings
• Experience in handling, interpreting, and manipulating raw data sets, including data cleaning, transforming, and weighting
• Understand Research needs, help stakeholders to identify the right analytic solutions, execute them error-free and deliver results on time, carry out iterations of the analyses as needed, help charting and compiling analyses insights
• Creating and distributing regular news updates to stakeholders on the latest developments in the education and Ed-Tech industry
• Benchmarking content and products based on project requirements
• Conduct interviews with industry experts, member customers, competitors, competitor customers, and other stakeholders to substantiate your research and grow your knowledge
• Proactively identifying new entrants and disruptors in the industry
• Preparing company profiles on short-turnaround and ad-hoc requests of 1-3 days and refreshing pre-created profiles
• Competitive analysis of companies based on financial performance, product/services portfolio, scale of operations, etc.
• Building self-awareness of use cases of technologies such as machine learning, artificial intelligence, and others in mobile applications and in the education industry

The Requirements:

Undergraduate in a Business/Engineering/Science discipline (Commerce, Business Administration, Statistics, Computer Science, Economics) with 1.5 - 2 years of work experience in a secondary research set up or Postgraduate (MBA in Marketing/International Business/Operations Research­) with 1 year of work experience with a good grasp on financial reporting fundamentals

• Familiarity with finding information with least reliance on databases
• Experience in using publicly available national databases
• Hands-on experience with well-known survey and market research tools such as Qualtrics a strong plus
• Understanding and working knowledge of basic Statistical techniques like Regression, Correlation, Significance testing
• Eye for detail and a good command of English
• Self-starter with a desire for continuous learning
• Ability to communicate confidently with cross team audiences
• Proactive thinking, resourceful in information gathering, and efficient in time management and effective in multitasking
• Strong analytical, project management, and problem structuring & solving skills
• Strong communication and presentation skills are a must, as well as the ability to present quantitative findings to a non-quantitative audience
• Demonstrated ability to work effectively, both independently and collaboratively, in an atmosphere of multiple projects and cross-country teams.
• Strong hands on experience in PowerPoint, Advanced Excel, and Visualization tool such as DOMO or Tableau

Preferred:

• Statistical knowledge and experience with SPSS, R, SAS or other related statistical packages
• Knowledge of survey programming tools

 What is Chegg?

An ‘always on’ digital learning platform.
Chegg puts students first…Everything we build in this company is student-focused, making us the leading student-first connected learning platform. Chegg strives to improve the overall return on investment in education by helping students learn more in less time and at a lower cost. This is achieved by providing students a multitude of educational tools from affordable textbook rentals to Chegg Study which supplements their learning through 24/7 tutor access, step-by-step help with questions, and more. Chegg is a publicly-held company based in Santa Clara, California and trades on the NYSE under the symbol CHGG.
Why do we exist?

Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.

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Chegg is an equal opportunity employer

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